Charge 4 display won't come on. Haptics work.

[SunsetRunner]

I've frustrated. My Charge 4 display won't display. I've used several YouTube videos, did a hard reset with the power cord, attempted to change the display time etc and nothing seems to work. When I go to the app on my phone, the Charge appears to be working. 

[JuanFitbit]

@SunsetRunner , A warm welcome to the Community! Thank you for your efforts. 

When restarting the Charge 4, did you see the Smiley come up?

Does the Display activate when tapping on it?

Do the green LEDs blink?

I'll be expecting your reply!

[Fhalina]

Hey,

I got the same problem. There's just a blackscreen on my Fitbit Charge 4, the LEDs are blinking green, if I tap the sidebutton or du something with my app it vibrates but the display is still black. There is no smiley when I restart but it vibrates.

[AlexKahler]

Hi,

I have the same issue. Lights are green, button vibrates, but screen is black. I've tried restarting and changing the clock face, but no joy.

[JuanFitbit]

@Fhalina @AlexKahler , A warm welcome to the Community! Thank you for your messages and information. 

In your cases, the next step is to give our team a call or chat with them . 

They'll be more than glad to have a closer look at your devices.

You'll find our contact options here.

[SunsetRunner]

Hello and thank you for your reply. 

No smiley face came up. 

No activation of the display when tapping it

The green LEDs on the inside of the FitBit 4 are on and appear to be blinking very rapidly, almost pulsating. 

[JuanFitbit]

@SunsetRunner , Thank you for your message and further information. 

Our team informed me that you already contacted them. You should have gotten a reply on your inbox already.
If you cannot find it there, please have a look into the spam/Junk folder. 

Sometimes our messages are redirected there.  

See you around. 

[SunsetRunner]

Yes sir, they did. My Fitbit 4 was out of warranty and they gave me a discount to buy another Fitbit product so I bought the Fitbit 5.