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Charge 4 faded screen

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‎02-15-2022 14:08 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-15-2022 14:08 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

The screen on my Charge 4 has suddenly become barely visible, readable, just, only when viewed in near total darkness. Reset hasn’t helped. It seems to be functioning well otherwise. Via Chat I was advised to update the clock face, but none would install (and then my Chat timed out!). 

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‎02-16-2022 05:13

In response to VinWynne

‎02-16-2022 05:13

I am happy that you were still under warranty. The warranty on your replacement is not for a year but continues under the warranty of your first Charge 4 so only 2 months. I hope that your replacement lasts for a long time after.  Good luck! 

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3 REPLIES 3

‎02-15-2022 22:43

‎02-15-2022 22:43

Thanks - I am luckier than you insofar as my tracker is less than 10 months old. The support was very good yesterday evening and a replacement is already in the post. I would urge anyone who notices screen fade to contact them immediately!

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‎02-16-2022 05:13

In response to VinWynne

‎02-16-2022 05:13

I am happy that you were still under warranty. The warranty on your replacement is not for a year but continues under the warranty of your first Charge 4 so only 2 months. I hope that your replacement lasts for a long time after.  Good luck! 

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‎02-16-2022 05:28

In response to Crazygamer53

‎02-16-2022 05:28

Yup - just squeezed in under the bar

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