Charge 4 failing

[Jordan.F]

My charge 4 seems to be constantly disconnecting during runs the pass week or two. It stuffs my whole run mojo because it stops working or just freezes up. I run with my phone strapped to my arm and the app open like suggested but seems to be terrible. It is a fairly new device. Anyone else having this problem and know where I can review the product I can’t find it

[JuanFitbit]

@Jordan.F , A warm welcome to the Community !Thank you for your message and for trying to to solve this by yourself . 

Please do as follows

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.

4 . Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps

[Jordan.F]

This hasn't worked, have tried multiple times to do what youve said and not once has it hit me with a smile icon+vibrate

[Kevin.V]

I think I have the same problem. Since a few weeks GPS has many difficulties with connecting. Moreover, during recent activities GPS switches off, so these activities are not recorded (only heart rate does). What might have happened, and what can I/we do with this?

[JuanFitbit]

@Jordan.F @Kevin.V , Thank you for your messages. 

In that case, please give our team a call or chat with them , so that they get a closer look at your cases. 

Here you'll find our contact options.