Charge 4 ‘hard crashing’ when interacting

[donutello]

This has happened 4 times now over the last 1.5 weeks. Each time has been when I was interacting with my Fitbit to start or finish a run:

My fitbit “crashes”, which means that the screen goes blank and it stops responding to inputs and can’t be detected by my phone. It remains unresponsive even when I put it on the charger to reset it. It essentially acts like a brick. 

However, after some indeterminate amount of time (at least several hours — sometimes more than a day), I can put it back on the charger and have it reboot itself. 

Any ideas as to what might be going on — or even how I can reset it sooner when it does this? I’m on version 1.100.43

[JuanFitbit]

@donutello , Nice to see you here. Thank you for your message and information. 

The steps to restart the Charge 4 can be found here: How do I restart my Fitbit device?

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