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Charge 4 has developed lines across the screen

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‎01-10-2022 11:17 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-10-2022 11:17 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

Thus is my second watch to develop these lines...it is a year old but still didn't expect this to happen again....

 

Moderator Edit: Clarified subject

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‎01-10-2022 15:13

‎01-10-2022 15:13

Hi there, @Kozzie69. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎01-10-2022 15:13

‎01-10-2022 15:13

Hi there, @Kozzie69. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-23-2022 15:47

In response to MarreFitbit

‎12-23-2022 15:47

I have the same issue. Rebooting and changing the clock face did not help 😞

I just bought it in April 2022 - because my Charge 3 screen stopped displaying anything (it still works when I synch it to my phone) 

The fitbits should last longer than this. 

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‎04-30-2023 16:52

In response to MarreFitbit

‎04-30-2023 16:52

I restarted my Charge 4, but the lines were still there. I then changed my clock face. The lines were less noticable only because there was less white space on the screen. When I changed it back, the lines were still there. 

My Charge 4 also has what looks like seepage around all of the edges. It started in one corner but now is around the entire device. It is probably 1/4" in from edges. I do wear this in the pool 2-3 days a week. It is supposed to be a water-proof device.

 

Any ideas? I love this watch.

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