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Charge 4 hasn’t been synched in 230 days

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‎12-21-2023 12:36

‎12-21-2023 12:36

Hi,

My mum hasn’t synched or updated her charge 4 device for 230 days. I tried to get the device to sync on her new phone but no luck. It says that it needs an update as well but won’t let me do that for her either. Any help would be appreciated! Thanks 🙂

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‎12-24-2023 16:33

‎12-24-2023 16:33

How about updating it first using her old phone - the one that did its set-up? 🙂

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‎12-26-2023 09:06 - edited ‎12-26-2023 09:06

In response to Nightbird95

‎12-26-2023 09:06 - edited ‎12-26-2023 09:06

Welcome to the community @Starshine267 @Nightbird95 

Thank you for taking the time to share your experience with Charge 4. I'm sorry to know the inconvenience.

Please check the old phone and confirm that it is no longer paired with the device.

In order to set the new phone with the Charge 4, try to follow the steps listed in this article: Why won't my Fitbit device sync?

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