help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 inaccurate heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2022 06:34 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-09-2022 06:34 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

Why is the heart rate so inaccurate on a charge 4.   I am sitting down and it reads 128.  I put on my oximetry machine and my heart rate is 62     Today  alone it says I’ve done 60 minutes in zone time.and I know that is wrong    Considering I have a heart condition I am beginning to think it’s not worth having a Fitbit   Maybe another brand would be more accurate.   Anyone else having the same problem 

 

 

Moderator edit: updated subject for clarity.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-18-2022 08:55

‎10-18-2022 08:55

Hi there @jtjp12. It's good to see you back in the Community.

 

I understand how you feel with this situation. I'd recommend you restart your Fitbit device by following these instructions.

 

You can also check these articles, How do I track heart rate with my Fitbit device?, What factors can affect my heart rate reading on my Fitbit device? and What are Active Zone Minutes or active minutes on my Fitbit device?

 

Hope this helps.

 

Best Answer
0 Votes

‎10-18-2022 19:32

In response to LucioFitbit

‎10-18-2022 19:32

Done all of that and it still does stupid things. Sick of Fitbit

Sent from my iPhone
Best Answer
0 Votes

‎10-19-2022 11:15

In response to jtjp12

‎10-19-2022 11:15

Hi there @jtjp12, welcome back to the Community.

 

I'm sorry for the experience you had, I appreciate your comments.

 

Please contact Support Team for further assistance.

 

Have a nice day.

Best Answer
0 Votes