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Charge 4 is deleting my steps

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‎10-14-2022 19:24 - last edited on ‎12-31-2022 05:33 by Fitbit Moderator

‎10-14-2022 19:24 - last edited on ‎12-31-2022 05:33 by Fitbit Moderator

Step count dropped 10,000 steps after hitting 12,000 and deleted my 8 o’clock steps altogether, when I was out running during that time. It still recorded all calories burned but subtracted about 7 Km of distance from my total. Why is this happening? Just started today. The Map My Walk app recorded 10.8K steps during my 8 Km walk this morning and then two hours later 10 K of steps disappeared from my Fitbit app and only showed 7 of 8 hours of steps completed but showed 8 of 8 on the actual Fitbit 

 

 

Moderator Edit: Clarified subject

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‎10-15-2022 00:01

‎10-15-2022 00:01

Dear fitbit help team ,
1. Please refer to my  Fitbit Chat Inquiry - #46852907 [ ref:_00D40N2lj._5005a2GM5yU:ref ]  dated 24 Sep 2022 .
2. Subsequent to my chat with the help team , I carried out a factory reset . For few days my fitbit charge 4 post factory reset worked correctly , thereafter again it started recording  the tracks wrongly . the data for last few days is given below  :-
                   dt                   fitbit recorded          actual steps 
          06 Oct                        21,639                   10,196
          13 Oct                        22,418                   14,045
          14 Oct                        29,599                   13,820
          15 Oct                        21,088                   10,604
3. No factory reset or trouble shooting is working . It causing a great inconvenience to my health program . Since , I my devise is well within warranty , the devise should be replaced . Any idea how i should take it further .
Regards
 
 
 
 
 
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