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Charge 4 is not receiving notifications

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‎03-06-2022 13:02 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

‎03-06-2022 13:02 - last edited on ‎12-14-2022 15:27 by Fitbit Moderator

I’ve had my charge 4 for over a year or so now and it’s always bugged me! I had a charge 2 previous which would buzz and alert me of calls and mesgs as set up. 
However this watch acts as though it’s not hooked up to the information I’ve set and I’ve checked over and over again! If I get a phonecall or mesg there’s no buzz alert. Nothing! Bluetooth and all of that shows I’ve shared all the settings right. It just doesn’t make sense. I’m surely not the only one? 
would there be an actual issue with my particular watch? 

 

Moderator edit: updated subject for clarity

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‎03-15-2022 19:49

‎03-15-2022 19:49

Welcome to the Fitbit Community, @smartchris.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

To resolve issues with notifications, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1647398925181.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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