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Charge 4 is tracking my calories burned too low

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‎11-12-2022 11:30 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-12-2022 11:30 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

My calorie counter on my charge 4 seemed accurate until today. I walked >10k steps yesterday and the last time I checked last night I had burned 1800 calories. I woke up this morning and it says I only burned 1100 calories yesterday. What happened and how can I fix this? Calories are very inaccurate and low today as well.

 

 

Moderator Edit: Clarified subject

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‎11-14-2022 02:52 - edited ‎06-01-2023 14:39

‎11-14-2022 02:52 - edited ‎06-01-2023 14:39

Hi there, @jbatson. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

While reading your post, I was wondering if you've checked that your personal information (weight or other profile settings such as height, age etc) has been entered correctly? If you haven't done so yet, please double check your personal information to see if your weight and height were properly set. To update your profile, see How do I change the units of measurement in my Fitbit account?

Also, please make sure you're syncing your Charge 4 frequently. I suggest syncing it right before going for your walks and afterwards. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-14-2022 02:52 - edited ‎06-01-2023 14:39

‎11-14-2022 02:52 - edited ‎06-01-2023 14:39

Hi there, @jbatson. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

While reading your post, I was wondering if you've checked that your personal information (weight or other profile settings such as height, age etc) has been entered correctly? If you haven't done so yet, please double check your personal information to see if your weight and height were properly set. To update your profile, see How do I change the units of measurement in my Fitbit account?

Also, please make sure you're syncing your Charge 4 frequently. I suggest syncing it right before going for your walks and afterwards. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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