Charge 4 is tracking my heart rate too high

[VickiGordon]

My heart rate is again soaring even when i am sitting down, well beyond my peak performance! I seem to have this problem after the Fitbit is a year old, i don't know what to do about it, other than changing devices to another brand?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @VickiGordon. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 4.

Before anything else, let me explain that there are some factors that impact the heart rate tracking such as personal physiology, device location on your arm, and type of movement. I'd recommend reviewing this help article which explains how the heart rate is recorded and describes some tips to improve the accuracy.

Also, if you've not done so yet, on your Charge 4 swipe left to open the Settings app and turn off the heart rate function. Then restart your Charge 4 to refresh its performance, turn back on the heart rate function and monitor its behavior in the next days.

Hope this helps.

[VickiGordon]

I have done all this and it hasn't changed. Is there a way to edit, or wipe the incorrect data?

[MarreFitbit]

@VickiGordon I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.