Charge 4 is tracking too many floors

[DracoPrime]

The altimeter in my Charge 4 has lost its mind.  It tells me I have walked up 27 flights of stairs even though I am walking on a flat track.  I have rebooted the device twice.  Is there a firmware update that can fix this?  Thank you.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DracoPrime. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

Please note that your Fitbit device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes. Exposure to excess moisture can also result in extra floors. For more information, see Why does my Fitbit device count extra floors? You can also find more information about tracking activity in this help article How does my Fitbit device calculate my daily activity?

Said that, here are some of the possible causes for this inaccuracy:

• The Charge 4 may track floors while driving, on an elevator or in an escalator.
• Due to the Charge 4 is a wristband device, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e. pressure changes)