Charge 4 is tracking too many steps

[Moscreations]

I started walking about 1/2 hour ago and was checking the steps as I went along, 1000, then 1600 or so then I check again and it's over 8700 steps. What the hell is going on. I rebooted the Fitbit, but that is not making any difference. HELP!!!!!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Moscreations. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

By any chance, did you set up MobileTrack? MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

One of the recommendations is to disable this feature by following the steps described in this help article and monitor your tracker's behavior to see if this has any relationship.

Know that you can negate the extra steps in the Fitbit app. For more information, see: How do I add, edit, or delete Fitbit data and activities?

Hope this helps. 

[Moscreations]

The only choice when I selected Mobile Track was to unpaid it, so I did and refreshed the app but no change, it now shows9965 steps, which is grossly incorrectMoscreationsSent from my Galaxy

[MarreFitbit · Accepted solution]

@Moscreations Thanks for unpairing MobileTrack. I will suggest testing your Charge 4 and see if during the next couple of hours or even tomorrow it continues with the same behavior or definitely was MobileTrack the one added too many steps. 

See you around. 

[Zirc]

Three times in the last month my Charge 4 has had a ridiculous number of steps.  I don't use MobileTrack; it isn't that the device failed to reset at midnight. The device is just adding steps for no apparent reason. I woke up today with 67K + steps.  I had about 10K when I went to bed yesterday.  Something else is going on.  Repeat: I DON'T USE MOBILETRACK.

[earlybear1]

I have the same problem but mine says I’ve got 4K steps before I even get out of bed!!!???