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Charge 4 isn't showing my sleep data

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‎12-22-2021 09:53 - last edited on ‎12-14-2022 16:04 by Fitbit Moderator

‎12-22-2021 09:53 - last edited on ‎12-14-2022 16:04 by Fitbit Moderator

I recently had to have my Charge 4 replaced under warranty, but with the new device my sleep data does not appear on the device. It does show in the app though.

I have rebooted it via the device as well as when plugged in and charging.

How do I fix this please?

 

Moderator edit: updated subject for clarity

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‎12-22-2021 13:25

‎12-22-2021 13:25

Welcome to the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

Our team is aware of this issue with sleep not showing in some Fitbit devices and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

Have a nice day.

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‎03-27-2022 04:26

In response to EdsonFitbit

‎03-27-2022 04:26

3 Months later and still not working!

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