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Charge 4 isn't tracking sleep accurately.

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‎02-26-2022 21:34 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-26-2022 21:34 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

My Charge 4 is only recording part of my sleep. Mostly shows if I wake up at (ie) 6:30 am, fall back to sleep and wake again. I have talked with Fitbit 2xs. First I was told to reset it, that didn't work. Second I was told how to wear it and was sent a link on how it records. I am fully aware of how to use it. This isn't my first Fitbit. Any ideas?

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‎02-28-2022 15:56

‎02-28-2022 15:56

Welcome to the Fitbit Community, @MayJ56.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

Whether you haven't done so, please set your Charge 4 to track sleep in a sensitive mode. For information about how this setting works, please visit this article and open the menu "What's the difference between the normal and sensitive sleep setting?".

 

If necessary, you can edit your sleep logs. For instructions, please visit this article and open the menu "How do I edit or delete sleep logs in the Fitbit app?".

 

Hope this helps.

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