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Charge 4 keeps resetting itself after my exercises

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‎09-24-2022 06:28 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-24-2022 06:28 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

Hi there, i was wondering if anyone has had similar or knows the solution to my charge 4 Resetting itself after exercise. For example I've just been in a 4 mile walk and the moment I 'stop' the walk option it gives me all my stats and then resets all progress to zero.

 

Any ideas? Had no problems with this prior to my two most recent uses.

 

 

Moderator Edit: Clarified subject

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‎11-01-2022 15:10

‎11-01-2022 15:10

Hi there @Ferg77. Welcome to Community Forums.

 

Thank you for sharing this experience. I'd recommend you check these articles, How do I add, edit or delete Fitbit data and activities? and How does my Fitbit device calculate my daily activity?.

 

Enjoy your day.

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