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Charge 4 life expectancy? Swimming once killed my battery.

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‎09-15-2022 12:44 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-15-2022 12:44 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

I've had my Charge 4 for just over 2 years. I wore it swimming for the first time, and it killed my battery. It's worked just fine for a variety of workouts in the 2 years I've had it. Now when I charge it up and turn it on, the battery drains in a matter of a few hours and it doesn't track my steps or heart rate.

 

The company's solution is to give me 35% off the purchase of a new device, which is nice, but wearing and using the tracker as directed shouldn't break it.

 

Did I just get a dud? Was Charge 4 not a great product? Do Fitbit trackers just have a 2 year max life expectancy? If I have to spend a couple hundred bucks every year, remind me why I shouldn't just get an Apple Watch?  

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‎11-03-2022 06:27

‎11-03-2022 06:27

Hi there @Holleranatyou, it's good to have you in the Community.

 

I understand how you feel about this situation. I'd recommend you check these articles, Can I extend my Fitbit's battery life? and Why isn't my Fitbit device's battery charging?.

 

Or if the issue persists, please contact Support Team.

 

Hope this helps.

 

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