Charge 4 minutes are behind, wrong time.

[beckyneilsen]

All of a sudden my Charge 4 is two minutes slower than the phone. I have changed the time zone, rebooted charge 4, re-synced everything, even logged out of the app, then turned phone off, rebooted again, tried turning the Bluetooth off. Nothing has changed the time to the correct time. I looked through all of the answers for this situation and tried them all, none helped.

[JuanFitbit · Accepted solution]

@beckyneilsen Nice to see you around. Thank you for describing what you already tried to solve this. 

To set the time correctly again, please do the following:
On your cell phone:

• Please go to Settings > Date and time. (may be different, depending on the operating system of the mobile phone)
• Switch Automatic Time to Manual.
• Turn your phone off and on again.
• Try to sync your watch again.
• If the time is set correctly again, you can reset your mobile phone to any setting you like.
• If the time is still displayed incorrectly after synchronization, please do the following:
  
  On your PC:
• Please open Chrome or any internet browser (internet explorer, Firefox, etc)
• Go to fitbit.com and sign in with your password and email address.
• Tap Settings (gear top right)
• Under Personal Settings>Time Zone, select any time zone.
• Save the changes. (press submit)
• Then please go to the Fitbit app on your phone.
• Click on "Your profile picture>Advanced settings"
• Turn off the "Automatic time zone" and "Automatic location" options. You should see the selected time zone. Then select Berlin and your location again.
• Turn your phone off and on again.
• Try to sync your Versa again.
• The time should be displayed correctly on the clock again.

[beckyneilsen]

Thank you @JuanFitbit ! The one thing I didn’t think to try, although I actually had to do the reverse a d turn automatic time zone back on, then synced. It is finally back on track. I sure appreciate your answer! 

[JuanFitbit]

@beckyneilsen , Nice to see you back. Thank you for keeping me updated. I'm glad that the information helped you to find out a missing step and that you are back on track  

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

See you around.