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Charge 4 no longer automatically gives me credit for biking

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‎01-02-2024 14:52 - last edited on ‎01-03-2024 08:49 by Fitbit Moderator

‎01-02-2024 14:52 - last edited on ‎01-03-2024 08:49 by Fitbit Moderator

I used to be able to bike and my fitbit would automatically give me credit for my pedaling. In fact when I mowed the lawn it gave me credit for riding my bike. Now I have to swipe to exercise mode bike. It didn't give me credit for my ride when I did that. Under activity I went to activity settings, outdoor bike (even though I am biking on an  exercise bike, it is winter here.) I had auto recognize turned on too. Did I get screwed with an update to my fitbit software? Do I need a new fitbit to be able to get credit for my rides? Please help! Thanks!

 

Moderator edit: clarified subject.

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‎01-03-2024 08:47

‎01-03-2024 08:47

Welcome to the forums @frishberg. 

Thank you for sharing the inquiry regarding this inconvenience with biking and the attempts that you already tried in order to fix it. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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