Charge 4 not holding a charge

[SaviC]

I have had my charge 4 for almost a year and just starting this week it will not hold a charge for more then a day. 

Yesterday I charged it thinking maybe it wasn’t fully charged when I put it on in the morning. It charged all day and just before bed I checked it. It was 100% charged so I put it on and went to bed. The watch was in “sleep” mode all night but still this morning it’s was at 56% and after wearing it for a few hours it’s at 30%. 
is there a battery that can be replaced?? 

[JuanFitbit]

@SaviC , Nice to see you here. Thank you for your message and information. 

I assume that you already read this: Can I extend my Fitbit device's battery life?

If so, please give our team a call or chat with them. They'll be more than glad to have a closer look at your Charge 4

Here you'll find our contact info 

See you around. 

[stef2]

My Charge 3 is having same problem all of the sudden the day before yesterday.  I'm wondering if it's something to do with the update on May 5th.

[puppies103]

Exactly the same scenario here for me. I've had a charge 4 for almost a year and a half. Has worked perfectly until extremely suddenly last week. 

2 weeks ago, I was charging about once a week. Now I'm lucky if the charge holds for a day. 

This leads me to think it's surely software issues on fitbit's side. I talked with live chat and they were nice, but they simply told me to check my warranty. Got an email saying that I have no warranty, but don't worry! They're generous enough to give me 35% off another fitbit product. This is quite frustrating, why would I want to buy a new product if my old one suddenly stops working from issues likely on their side?

Will be contacting support more.

[Mamalorian]

Same here since yesterday.

I tried resetting the band, deleting the data, swithing off notifcations, switching off heartrate monitoring, deleting the SPO2 widget, deactivating the GPS, disconnecting from bluetooth, deleting the fitbit app from my phone, reinstalling the app, reconnecting the charge 4, but nothing seems to provide a solution. 😠

The battery used to last for days, now it barely reaches 2 hours from 100% to 0%. Rendering the device unusable.

[JuanFitbit]

@puppies103 , Nice to see you here. Thank you for your feedback and for sharing your experience. 

@Mamalorian @stef2 , a Warm welcome to the Community! Thank you for your messages and feedback. 

As the recommended steps did not work, please give our team a call or chat with them 

They'll be more than glad to have a closer look at your cases. 

Click here to get connected. 

See you around. 

[LLG1]

Same here!!!  I've followed all recommended "fixes" to no avail.  I Live Chatted with the person only repeating the instructions after I told them I had already done them.  Then the first time I went to submit this reply a survey appeared.  Even though I said I would complete it after I submitted the reply it took me directly to it.  I had to complete it before being able to get back to my reply.  I'm so frustrated. My daughter says to throw it away and get an Apple Watch.  

[JuanFitbit]

@LLG1 , A warm welcome to the Community! Thank you for your message and feedback and for taking the time to chat with our team. 

I verified with them and they informed me that you should have received at least an email with the information of your case. 

Please check your inbox or if you cannot find the messages there,please make sure that they haven't landed on the spam/ junk folder. 

See you around. 

[evemartin]

@JuanFitbit Have you all looked at the potential it could be due to a firmware update?  There seem to be an excessive amount of sudden battery drainage.  It would make sense if it occurred gradually like for a while a charge is needed every 5 days, then 4 days, and so on.  My charge went to 4 days to draining rapidly.  It sounds like a lot of people are experiencing this. 

Also curious, have you all considered giving people in the US a two year warranty to match European warranties?  A year does not sound like there is confidence in the product.  A 35% discount to people (especially those who have bought multiple devices and are premium members) should get a better discount then offered if the device is less than 2 years old.  

[JuanFitbit]

@evemartin , A warm welcome to the Community! Thank you for your feedback and suggestions. 

I'll be glad to let our team know about your concerns. 

And regarding the warranty time to match the European ones, I get where you come from .We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community (community.fitbit.com/t5/Feature-Requests/idb-p/features). 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

Thanks for your feedback and for participating in our community!

[evemartin]

@JuanFitbit Thank you for listening.  I have been using Fitbits for many years and do enjoy the technology.  My concern about the warranty and longevity is that something seems to happen after my warranty expires.  I have used iPhones for years and have never replaced due to the phone dying.  I replace when there is a new feature I would like to have so it still is every couple to few years max.  If Fitbit had the same business model, I think it would be more advantageous.  

I did purchase a Charge 5 with the discount.  I had a Charge 4.  I was already considering upgrading to a Charge 5 but would have preferred it to be on my timeline and not due to a quick battery discharge.   

[Buyingapple]

Your reply is lame and it helpful

[Buyingapple]

Not helpful. You have a serious battery problem, probably caused by an update and you aren’t addressing it. I agree with previous comment. I may just quit and get an Apple Watch. 

[SaviC]

Hello,

yes I have tried all of the battery saving things, which have not worked. 

As of right now my watch is only lasting an hour or 2, so it’s not even worth using at this point. 

I have had it less then a year but I am unsure when my husband got it (since it was a gift), so I am unsure about the warranty. 

but if this is how Fitbit works(only lasting a year!!!) I will not be buying another one.

[Jooleslax]

Same with mine. I've had it for 15 months and within a day it stopped holding charge. I'm lucky if I can get 2hrs out of it - looking at all the other comments, it doesn't look as if Fitbit are taking this seriously or wanting to do anything to sort this out - NOT acceptable!

[evemartin]

I agree they need to improve the product and business model.  The best way to send a message is through more people posting and unfortunately some deciding to use other products.  I personally have family members who also have and use Fitbits so I am sticking around a bit longer.  

[JuanFitbit]

@evemartin Thank you for your comments and feedback.  We appreciate your comments and constructive criticism.  We strive to improve our services and products and your feedback as from other users help us with this. 

@SaviC@Jooleslax @Buyingapple , Thank you for trying the recommended steps and for your feedback. 

If you haven't done so please give our team a call or chat with them so that they can have a closer look at your cases. 

Click here to get connected. 

See you around. 

[ChiefMartin]

I am experiencing the same issue with my Charge 4. I contacted support and was given the same information to resolve it. None of these steps have solved the issue. Obviously, there is a problem with the Charge 4. I, too, would like to stay with FitBit. But I will look at other smart watches if this problem cannot be fixed.

[stef2]

Don't throw that fitbit away.  I ordered this from Amazon and it solved my problem.  Here's the product and a picture of my full charged happy fitbit charge 4:CAVN Charger Dock Compatible with Fitbit Charge 3 / Charge 3 Charger Replacement Charging Stand Station Cradle Base with USB Charger Cable Cord Accessories https://www.amazon.com/dp/B07W5FLFM4/ref=cm_sw_r_awdo_T20GEZ98D876H6TTGRCYSent from my T-Mobile 5G Device

[SchoonerBoatsAK]

Mine is doing same thing