Charge 4 -not holding charge, can’t read it outside

[MAS12]

I am disappointed in my charge 4. 
it is approximately 13 months old. It does not hold a charge, Doesn’t work tapping it, 

screen dim - can’t read it outside 

  This is my 3rd Fitbit and last. 
they all die about 1 year old. Poor quality 

Moderator edit:  updated subject for clarity

[JuanFitbit]

@MAS12 , A warm welcome to the Community! Thank you for your message. 

I recommend you to give our team a call or chat with them . They gladly will have a closer look at your Charge 4 .

See you around. 

[pploomis]

I agree! First my band broke off, and they replaced the Charge 4 because it was still under warranty. Received the new one in January 2022. Not the battery does not hold a charge. Contact support and they said it is out of warranty because my original start date was 1/21, even though they sent me a faulty replacement item 4 months ago. Poor business.

[MAS12]

Fitbit totally died yesterday. Contacted support, difficult to understand person, background chatter etc, no resolution. Said “ thanks for report. Fitbit was purchased 4/23/2022.  They appear to be designed to die just after 1 year warranty up!!! This happened in the past and they replaced my Alta. 

[MAS12]

I buy my own replacement band from Amazon. They last longer. 

[Kim02]

Exact same problem with mine.  Replaced in January because of the faulty/broken band connector.  And my replacement just stopped holding the charge and the viewing is dimmed right after charging.  I haven't called yet, but will probably hear the same answer as you - it's out of warranty.

[MAS12]

Called 877-623-4997 pressed 2 for still in warranty. I was told to clean the charger with rubbing alcohol, then try charging the device.
I was given a case # to call back if it still is not charging. We’ll see what happens.

Sent from my iPhone

[RubyAZ]

My charge 4 is exactly one year old and will not hold a charge. I charge it to 100% and within 4 hrs the battery is totally dead. 
I’m sick of this crap. Apple watch, here i come. 

[debjoe]

Keep us posted!

[MAS12]

No response from warranty dept yet. 

[Kim02]

As predicted - mine is out of warranty.  They offered 35% off a new fitbit.  Not sure why the replacement charge 4 only lasted 5 months.  

[pploomis]

That is exactly what happened to me. I think they send a refurbished one.

[MAS12]

Probably because it was refurbished. At least you got a response.

Sent from my iPhone

[Krissilc]

My Charge 4 is about 17 months old and I wasn't offered anything at all. It's literally no good outside because the screen is very dim I can't see anything on it.

I had an Alta before this one. Why are they no good after 1 year? Ridiculous! I don't want another one if they stop working so soon.