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Charge 4 not receiving texts or incoming caller ID

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‎02-21-2022 15:03 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-21-2022 15:03 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Have tried text support twice, restarted device, synced, etc.  Options exhausted here.  Any guidance  greatly appreciated..

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‎02-24-2022 16:53

‎02-24-2022 16:53

Welcome to the Fitbit Community, @Get1Fit.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having the same issue please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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