Charge 4 not registering sleep stages

[Bennie1986]

As mentioned above, have tried everything and sleep stages are not appearing on app, have Charge 4 2 days and both days nothing updated. Help!!

Moderator Edit: Clarified subject

[Kris227]

check my post...

https://community.fitbit.com/t5/Charge-4/fix-multiple-sleep-periods-to-get-a-single-sleep-period-wit...

hope it helps...

[mscatz_9]

Thanks but my situation is different.  My sleep time is contiguous with no interruption. 

------------------------------------

Just giving an update.  It's been a month since my case was escalated to the "special team" and there is still no word from support. 

To recap, when I purchased my Charge 4 in July the sleep stages worked as expected but since September 23rd it's been very erratic.  I can't imagine that anyone would pay for premium when a feature doesn't work as advertised and consistently.

[Gr4ndp4]

Hi, @mscatz_9 , I understand from another thread this may have been fixed. Please sync your app and double-check your sleep graphs. What should I know about Fitbit sleep stages? covers more detail about sleep stages.

Cheers

[mscatz_9]

Thanks for responding.  I sync the app first thing in the morning when I turn on my phone and I just now synced it again before replying to you.  Still no joy.  I suspect it was the latest update that broke things.

[Gr4ndp4]

Hi, @mscatz_9 , I have the present versions of the firmware on both my app and the charge 4, they are 3.32(20243531) and 48.20001.96.29. I use a Samsung Galaxy S10e and get all my sleep stats (I am on premium). 

Cheers

[Moreta56]

I am so sick of this glitch! One of the main reasons I wanted a Fitbit was to track my sleep. But it does what you said, I only get sections of the night. I have done the edit thing and every possible fix that has been mentioned but nothing sticks. I am about to take it back to Harvey Norman and get something that works. Unfortunately, I bought the Premium version of the software. Total waste of money all round. The heart rate has glitches too, when I use the meditation app it won't show heart rates, just says to wear my Fitbit! Maybe I should try not wearing it lol!

[Marydbl]

I really want to return this. My Charge 2 was consistent, but I was ready
to treat myself. Right after I bought my Charge 4, Fitbit released the
Sense, which I would have gone for instead.

Fitbit! You guys need to step it up! You release your products too soon,
which makes your loyal customers very upset. This is the second product
(tried the Charge 3 and that went back right away) that I have made from
you with an unacceptable amount of glitches. Especially in the features
that you use to market your product.

Listen to your customers. We are your best thermometer! Make us happy and
we come back again and again.

[mscatz_9]

My monthly update.

It has been 7 weeks since I was given a case number and told the Special Team would contact me later that business day.  I am still waiting. . .

In the meantime I have been keeping track of when I get sleep stages and when I do not.  Since 9/23, when the issue first occurred, I am seeing sleep stages 34% of the time and no sleep stages 66% of the time.

December Update

It has been 11 weeks since I was given a case number and told the Special Team would contact me later that business day.  I am still waiting. . . 

It's getting worse as I am not seeing sleep stages 73% of the time.

Above numbers are since 9/23.  Prior to 9/23 the Charge 4 worked as expected.

Moderator edit: merged reply

[Nukeco]

I'm having the exact same issue that many others, including @mscatz_9 are having. The Charge 4 does not consistently provide sleep stage data, despite being able to track my HR throughout the night. I've rebooted the device, worn the band further up my arm, checked it has the latest firmware. All to no avail.

I'm hoping someone from the Fitbit community support team can help me out here, because this was one of the main reasons I bought the tracker.

To anyone else out there reading and considering a Charge 4 - I'd think very carefully before buying.

EDIT: I'm not using the "Begin sleep" function, I just wear the band to bed and let it work automatically. Also tried deleting and re-entering the sleep log - no use.

[mscatz_9]

I got one of my few and far between sleep stages last night and I honestly don't believe this is accurate.  I have never had one like this that has absolutely zero REM or deep sleep.  

I woke up feeling refreshed and well rested which would indicate I had some deep and REM sleep.

[mscatz_9]

Happy New Year everyone!!

They say a picture is worth a thousand words.  I'm just hoping this picture brings a fix for my issue.

I purchased my Fitbit Charge 4 in July and it worked like a dream.  As you can see from the attached Pivot Chart it has consistently decreased in accuracy every month since.  The chart lists the days each month that sleep stages were registered.  I have not made any changes to the way I sleep so I'm thinking it's on the back-end at Fitbit.

[Gluyben]

Please stop apologizing and fix the issue.

Same here. Bought mainly for tracking my sleep.  I did work with a Fitbit tech and the only way we got it to work was to clear all user data on the tracker, unpair it from your phone.  Re-pair the tracker to your phone. The next night I got sleep stages. But only 1 night.  This is not a fix. Just a pain in the **ahem** work around to do every day 

Update to my post.  Per Fitbit tech, he thought my Charge 4 may be defective. I exchanged it for another Charge 4. Last night it did record sleep stages.  Let's see what happens tonight. I will update you tomorrow.

Moderator edit: merged replies

[Liz-Louise]

I bought a Charge 4 a couple of weeks ago as the screen on my old Charge 3 was so faint. The sensitivity for sleep is set to ‘sensitive’ and I wear the Fitbit on my non-dominant hand. Charge 3 has always provided detailed sleep data. Charge 4 never has. I even tried my old Charge 3 wrist band on the new Charge 4 and knew I was wearing it exactly as I do the Charge 3. Zero improvement. All I’m getting from the Charge 4 are the basic block graphs and not the detailed report I get, and expect. I’ve switched back to wearing my impossible to read what’s on it’s screen Charge 3 (Sleep mode is off and brightness enhanced, but I guess it’s just well worn and the screen is finally giving up the ghost, but at least when I sync it with the app every morning I get accurate sleep reports and details of steps etc logged. Rather annoying not to be able to use my old Charge 3 as a day watch anymore, but at least it performs better than this new Charge 4. 

I’m sending the Charge 4 back for a refund and am not sure what to upgrade my Charge 3 with now. Never used Garmin so wary of the change, plus I paid for a year’s Fitbit Premium when my new Charge 4 arrived as I assumed I’d be keeping and using it. Meh. 

[Gluyben]

I had many issues with my new charge 4 too. It would only record sleep stages the 1 time. The It only gave me simplified report until i cleared all data and repaired it( yes a pain in the. butt). I just got my new charge 4 and it recorded sleep stages 2 nights in a row so far. I will follow up tomorrow to see if I get 3 for 3.

[Liz-Louise]

Good luck. I really hope it continues to work 🤞🏻

Tonight I’m wearing my Charge 4 on my left wrist and my old Charge 3 on my right. It’ll be interesting to see what the two record in the morning!

Liz

Get Outlook for iOS

[Gluyben]

Good idea. Let me know the results

--------------------------------

I have had my Charge 4 for 4 nights now and have gotten the full sleep stages each night.  My issue was a defective tracker I believe  I did make one adjustment.  I am not sure if this makes a difference or not but I now keep my cell phone on my night stand at night (4 feet from me sleeping). Before It was left in the kitchen about 40 feet from me when I was sleeping.

[mscatz_9]

I'm happy to hear your replacement tracker is working.  I requested a replacement tracker back in September after exhausting all troubleshooting efforts multiple times and was told I would first have to send my tracker back to Fitbit (at their expense) and wait 5 to 10 days after they received it for "next steps".  Next steps were never defined so one would have to crazy to send back something you paid for and hope that you would get a replacement.  I said I would send my tracker back the same day I received a replacement but was told no.  

I have a ticket number that has been open since September and have heard nothing from Fitbit. I get prompts in my phone app to trial Fitbit Premium.  Why would I sign up for a service that doesn't deliver results; specifically sleep stages.  It appears Fitbit does not want to keep long-term customers happy.

I would love to hear from @AlejandraFitbit or anyone from Fitbit what is taking so long.

[JBL1]

The main reason I got this device is to track sleep.  If it doesn't work, it's going back.  Too bad the device sucks so bad.  Great idea, crappy execution.

[Gluyben]

I returned mine for another one and my new on works great. I also keep my cell phone close at night.

Moderator edit: personal info removed

[mscatz_9]

If I could walk into a store and exchange mine I would.  However, the option Fitbit gave me was to send it back and wait 5 to 10 days for next steps (whatever that means). 

Hopefully yours will continue to work well.  I purchased mine in July and it worked properly until September when it started missing sleep stages periodically.  With each passing month the number of days I see actual sleep stages decreases dramatically.