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Charge 4 not syncing heart rate for exercises

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‎02-17-2022 12:14 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-17-2022 12:14 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

It was working but seems to have just stopped.  I have followed all instructions to restart mobile and charge 4 and switch blue tooth off and on again.  Have also reloaded the app.   Normally use the app to log exercise and then sync to get heart rate from charge 4.  Any suggestions welcome

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‎02-24-2022 17:19

‎02-24-2022 17:19

Welcome to the Fitbit Community, @Nelliep1401.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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