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Charge 4 not syncing weather and Spotify

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‎07-13-2022 19:35 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

‎07-13-2022 19:35 - last edited on ‎12-14-2022 14:11 by Fitbit Moderator

I bought a Charge 4 last summer and a few weeks ago it stopper charging so they sent me a replacement.  Every since I got the replacement I have not been able to sync weather or Spotify.  The screen says try syncing, I sync it and it still says the same thing.  My son linked the fitbit app to my Spotify acct, I checked the location for weather, I have rebooted it, nothing works. Also, last night I went to bed after 11:00 but this morning the fitbit app said I went to sleep at 9:47! 

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‎07-21-2022 18:57

‎07-21-2022 18:57

Welcome to the Fitbit Community, @PeperminttPatti.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Charge 4 and for the time you spent dealing with this situation.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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