Charge 4 only turns on when pressing the button

[GuiNob]

Screen lights up only when I press the button, and very dimly.

Moderator edit:  updated subject for clarity

[JuanFitbit · Accepted solution]

@GuiNob , A warm welcome to the Community! Thank you for your message. 

Please hold the button of your Charge 4 for 3 seconds. 

You'll see the quick settings. 

Please make sure that "Don't Disturb" and "sleep " are off. 

Screen Wake should be on. 

To change the settings just tap on it. 

The brightness of the Display can be changed on the settings app on the tracker. 

See you around. 

[freightgoddess]

Thank you Juan.  I had the same problem after I updated the firmware.

[jjohnsonjr]

Thank you Juan! This solved my problem as well!

[JuanFitbit]

@jjohnsonjr @freightgoddess , Nice to see you both here. I'm glad to hear that the information was helpful and everything is working fine again. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

See you around.