My Charge 4, which I purchased in August 2020, broke where the band and tracker connect. The band is intact, but the piece on the tracker that allows a band to attach broke off.
I looked for a phone number to call for customer service and can’t find one. Ive also looked for warranty information and can only found that Fitbit requires the device to be returned for warranty.
I am very frustrated as this is my third Fitbit Charge device that has become unusable due to seemingly unavoidable issues. The first two simply went dead just after a year of use. This seems to be more than a one product defect, my device is less than 6 months old and literally fell off as I was walking through my house.
Has anyone experienced the same issue with the Fitbit Charge 4? And does anyone have some suggestions on resolving this without buying a new device?
Moderator Edit: Clarified subject
