I have a Charge 4 that is a little over 1 year old -- just out of the warranty period, of course! But ever since last Thursday, after my last workout, the battery has been draining rapidly within 2-3 hours -- from 100% to 0%.
I've completed to no avail:
- Numerous charge cycles with the original charger, with different outlets/chargers
- Monitoring battery drain wearing and not wearing the device
- Multiple reboots
- A factory reset and re-paired with my phone
- Cleaned the device with an alcohol swab
- Turned off Fitbit GPS, set to default screen/timeout settings, etc.
My firmware is 48.20001.100.76, listed as the most current on the Fitbit site here. The app updated on my phone 6 days ago, which coincides with when my Fitbit started draining. So I guess I'll see if Fitbit releases a new update that resolves this issue? If not, the device is mostly useless now.
Unfortunately, Fitbit support was not helpful. And like for many others, only offered a coupon for a new purchase that expires in 30 days. This is my first, and likely last, Fitbit. I've mostly enjoyed the product and software, but reading about other people's issues and similar problems with the Charge 5, I have zero incentive to continue with this brand.
Is anyone else experiencing this issue with the Charge 4 with this firmware?
----------
FYI, I noticed that the Fitbit app released an update on August 1, though the Charge 4 firmware is still listed the same. I've updated the app on my phone (Android 13), and charging my Fitbit now to see if there is any change in behavior.
----------
No improvement on performance as of 10/9/2023, even with new app (Android) versions. It also stopped counting my steps when I try to wear it for the short time it's live. Guess this one's destined for the landfill in just one short year...
Best Answer
