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Charge 4 recorded inaccurate HR during exercise

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‎06-11-2022 00:56 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-11-2022 00:56 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I have owned 4 Polar; a TomTom and Fitbit Charge 2 and now 4. I don't know how the Charge 4 can be sold as a device that can be used to monitor HR during exercise! What is the purpose of a device that you need to adjust; move; loosen; tighten... and it is still not get an accurate reading e.g. 185 bpm for 12 min as a 60 year old? The only feature that I have any faith in is the sleep tracking. Is there a proper fix or will I be referred to links with solutions that do not work?

 

Moderator edit: updated subject for clarity

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‎06-21-2022 18:38

‎06-21-2022 18:38

Welcome to the Fitbit Community, @Guy23.

 

I’m sorry to hear that you are having difficulties to track your heart-rate with your Fitbit Charge 4. Your time while dealing with this situation is highly appreciated.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. If you followed these tips to resolve heart-rate tracking issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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