Charge 4 registered too many steps

[Burbage]

My fit bit has twice recorded excessive miles ie 35000 when i know i have been at home all day and done approximately 7000. Any ideas as to why this has happened?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Burbage.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

When working at a desk, cooking, or performing other activities with arm movements, your Charge 4 may add some steps. The dominant wrist setting decreases the sensitivity of step counting and should reduce any over counting of steps when your body is not moving. Your dominant hand is the one you use for writing and eating. You can find this setting if you visit the online Dashboard at fitbit.com > Settings > Devices > Charge 4 > Wrist.

If necessary, you can negate the extra data by manually logging a driving activity. For instructions, please visit this article and open the menu "How do I delete steps and floors in the Fitbit app?".

You can find information about how accurate are Fitbit devices in this article.

Have a nice day.

[Burbage]

Thanks for your reply. However that day i was at home and it over counted
approx 20000 steps! That day was no different from any other. This has
happened before so i think the fitbit is flawed.

[EdsonFitbit]

Thanks for your response, @Burbage.

You can also try to restart your Fitbit Charge 4 by following these steps.

If you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.