Charge 4 registering too many steps

[Hobbo]

It's totally inaccurate when measuring steps. It registered 366 steps on Saturday morning before I had even go out of bed!

Moderator Edit: Clarified subject

[Pattie37]

Same walks on my old charge 3 were more than on new charge 4.

[AlejandraFitbit]

Hey @Pattie37 and @Hobbo, it's great to see you around.

For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace

-Don’t hold anything in your hands

-Put your arms down at your sides, swinging naturally

-Count 1 step for each foot

-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

Let me know the outcome.

[Horsesfirst]

My charge 4 over counts per day by several thousand steps.  I did no more than 600 steps today but it has logged over 6600 steps.  How do I fix this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Horsesfirst.

Thanks for the details shared in your post. I was able to see that you have already contacted our Support team regarding this and hope that they were able to address your concern. Thank you for your time and efforts. For more information about accuracy of Fitbit devices, see Why does my Fitbit device count extra steps?

[Giabit]

Did this and my steps were over. I also changed my stride length to match my height and put the watch on my non dominant arm. 
It is such a shame really! I bought this watch for the steps and calories mainly and they are so under accurate. My cheap £15 watch is so much better. 
Looks like there is no other way of

changing this. 

[bclawtx]

I went on about a 2 mile walk and my fitbit registered ober 90,000 steps. 

[Bobmarybart]

I know your post on a few months old, but. Did you solve the problem.? I woke up today to 8000 steps. 2 weeks ago I woke up to 3500 steps. I am not sleep walking😄. I have a versa 2