Charge 4 reminders to move and hourly active goal issues

[C_Ackerman]

My Charge 4 used to vibrate to remind me to walk every hour, when I was earning zone points, and for milestones; now it doesn't. I've checked the settings and the vibrate setting is on and on 'strong', still nothing.

Also, a couple of days now my watch has said 9 of 9 active hours, but my app only says 8 of 9. How do I fix these problems? I've only had it not even 2 months.

Moderator Edit: Clarified subject

[Rich_Laue · Accepted solution]

Yes we are aware that the active hours dont always match up, this is not because of the type of tracker.

As for no vibrations, make sure your tracker does not have DND enabled.

If you haven't you may want to read the user manual.

[AlejandraFitbit]

It's great to welcome you, @C_Ackerman and @Rich_Laue, thanks for the input.

I was able to see here that our friend @Rich_Laue provided some instructions regarding the issues you are experiencing with your Charge 4. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[DSmurf]

Why is there a mismatch between my Charge 4 Fitbit and the iPhone app’s hourly activity goal sometimes.