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Charge 4 replacement, didn't receive wristbands

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‎08-31-2022 10:48 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎08-31-2022 10:48 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Spoken with Fitbit who confirmed that the device was malfunctioning and have sent a replacement under warranty. This did not include the strap which is also faulty and needs replacing so how do I get one under warranty? The address I was given via the retailer does not seem to function

 

Moderator edit:  updated subject for clarity

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3 REPLIES 3

‎08-31-2022 19:12

‎08-31-2022 19:12

@Ggran , A warm welcome to the Community! Thank you for your message. 

 

Did you inform our team, that the wristband was damaged, when you contacted them?

 

Try using the contact button in this link: 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎09-01-2022 01:34

In response to JuanFitbit

‎09-01-2022 01:34

Yes it was mentioned but only the actual charge 4 has been replaced not the strap

Sent from my iPad
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‎09-04-2022 17:43 - edited ‎09-04-2022 17:44

In response to Ggran

‎09-04-2022 17:43 - edited ‎09-04-2022 17:44

@Ggran , Thank you for your reply and confirmation. 

In that case, please contact our team again, and let them know about the missing/damaged wristband

 

Use this link to get in contact with them 

If you have the case number where you contacted them previously, provide it to our team so that they find it easier. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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