Charge 4 replacement won't pair to my phone

[55Bar59]

My fitbit band broke, the piece that you click it into broke, I received my replacement. Now It is trying to pair with my old one. I keep

hitting cancel, and tell it to forget this fitbit, but it keeps trying to pair with it??What can I do to

stop it. My new fitbit is working fine, have no

idea why it is trying link to my old fitbit?

Thanx, Barbara

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @55Bar59. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Charge 4.

It seems that your new Charge 4 cannot connect properly to your phone since you haven't yet forgotten the connection between your old Charge 4 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your old Charge 4 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Charge 4 again.
• If there is no connection, restart your Charge 4.

Hope that helps. 

[55Bar59]

Not sure how, especially since It was working, and it does work on my Samsung flip phone?