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Charge 4 resting heart rate not showing

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‎03-31-2022 06:52 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-31-2022 06:52 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

Hi there,

 

My charge 4 is not registering my resting heart rate, it’s showing on the dashboard as  - - bpm

 

I wear the watch correctly on my wrist, it’s the original strap and I sync regularly, any ideas? It stopped registering 4 days ago.

 

thank you 

 

Moderator edit: removed label

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‎04-04-2022 18:27

‎04-04-2022 18:27

Welcome to the Fitbit Community, @katievictoria11.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.

 

Hope this helps.

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