11-07-2022
21:43
- last edited on
12-13-2022
15:36
by
MatthewFitbit
11-07-2022
21:43
- last edited on
12-13-2022
15:36
by
MatthewFitbit
Can we reopen this thread? I’m having the same issue with a new iPhone 13 and a Charge 4. Keeps telling me on the watch face to download or upload the Fitbit app - I’ve done that. I’m running the latest version. Please advise.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
01-31-2023 21:11
01-31-2023 21:11
Thank you for the detailed steps! I think the part that helped me out most was deleting the existing user data on the watch. After that, the pairing and updates went through as expected.
Well, almost. I also went to the Android Bluetooth menu after a few minutes and clicked on the "set up this device fitbit charge 4" which brought me to the fitbit app pairing screen, but I'm not sure if that made any difference (my phone turned off while I was waiting for pairing to start, and then the app wasn't working after I unlocked my phone, and I just stumbled on to that Bluetooth menu option, I suspect that it was just a combination of issues and that deleting my user data from the fitbit was the real solution and everything else was just a weird coincidence).
Thank you @JuanFitbit!!
11-09-2022
18:19
- last edited on
06-30-2024
03:40
by
MarreFitbit
11-09-2022
18:19
- last edited on
06-30-2024
03:40
by
MarreFitbit
@KatieInMKE , A warm welcome to the Community ! Thank you for your message and efforts
Please follow these steps, some of which you have already done, but the order is important:
See you around.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
11-11-2022 12:12
11-11-2022 12:12
11-11-2022 12:16
11-11-2022 12:16
Additionally, the device is still showing “Download or update app.” I’ve done that about a dozen times.
11-12-2022 18:58
11-12-2022 18:58
Give it up Katie, this app sucks I've been having trouble with it for months and same problems as you mentioned and still no resolve . Fitbit has not and never will resolve this problem they just want you to buy another device I'm just sick and tired of them not even making an attempt to get to the source of it. I have had other Fitbits in the past and have had similar issues but different at the same time they should really get their crap together hopefully if people stop buying Fitbit they'll get the idea
Mike
01-09-2023 03:12
01-09-2023 03:12
- Remove the Fitbit from the app (if it’s there).
- Remove Fitbit from your phones Bluetooth connections.
- Delete the app.
- Restart your phone.
- Download the app again.
- Login to the app.
- Restart your Fitbit by connecting to the charger and holding the side button for around 10 secs (smiley face will appear once done).
- Add the Fitbit on the app (not through your phones Bluetooth).
01-09-2023 17:40
01-09-2023 17:40
@kaushmeister , Thank you for your input and help.
@abcdefghijklmn1 , Thank you for your message.
@KatieInMKE , Thank you for your reply and further efforts.
Do you have access to another mobile device where you could install the Fitbit app? (eg. borrowed or an old device with min Android 8 or iOS14)?
If so try setting the Charge 4 to your account with it.
Please keep in mind to turn the Bluetooth from your current phone while setting up the Charge 4.
Once the Charge 4 is paired to your account.
Swipe the clock face on the Charge 4until you see the settings app.
Tap on it and search for General>Delete user data.
Tap on it and then try to setup the Charge 4 again with your account but now with the current phone turning the bluetooth of your alternate device off while you do this.
Hope this helps.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
01-31-2023 21:11
01-31-2023 21:11
Thank you for the detailed steps! I think the part that helped me out most was deleting the existing user data on the watch. After that, the pairing and updates went through as expected.
Well, almost. I also went to the Android Bluetooth menu after a few minutes and clicked on the "set up this device fitbit charge 4" which brought me to the fitbit app pairing screen, but I'm not sure if that made any difference (my phone turned off while I was waiting for pairing to start, and then the app wasn't working after I unlocked my phone, and I just stumbled on to that Bluetooth menu option, I suspect that it was just a combination of issues and that deleting my user data from the fitbit was the real solution and everything else was just a weird coincidence).
Thank you @JuanFitbit!!
02-01-2023 17:56
02-01-2023 17:56
@JacobS1 , A warm welcome to the Community! Thank you for your message and kind words.
I'm glad that the information help you further and everything is working fine again.
Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.