Charge 4 screen and button not working after dip in ocean

[tigrrrcao]

Hi all,

I ran into the ocean with Fitbit Charge 4 on. It was not submerged in water for more than a few minutes. After, the screen and side button were unresponsive and test call did not work (it no longer vibrates). HR sensor still works and I can still connect to my phone (it's still tracking steps and HR which is nice) and it's fully charged. Did the saltwater just damage the screen? I'm outside of the 1 year warranty. Any fixes or I'm just SOL? Thank you! 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @tigrrrcao.    

Thank you for sharing that you've been experiencing this inconvenience with your Charge 4. 

In this case, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

They will let you know how to proceed or if there are any options available for you. 

Have a good day.

[Westerj]

Was getting in stride with Charge 4. Took it on vacation to Aruba. One snorkel trip and a few days in the water and now my device won't charge. I get 5v on the pins on the cradle. Otherwise. No haptic feedback buzz when contacts hit .... worked great till battery power drained.

Moderator edit: format

[DavideFitbit]

@Westerj Thank you for your reply and for confirming that you've been having the same inconvenience with your Charge 4. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Have a good day.