Charge 4 screen is very dim

[taffnjanner]

Recently my charge 4 HR has had a really dim display and is unreadable outdoors  even after checking all of the settings when compared to my partners which is much brighter  please help

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi everyone, and welcome to our new members. @MgtH Thanks for your great help!

@Misharaleefit Thanks for every step tried, as well as letting me know about your interaction with our Support team. I'm sorry you've gone through this experience and please know your feedback hasn't gone unnoticed as it'll help us to improve our services.

While reviewing your details, I noticed that you and @Bigmamasued have already received further instructions via email. If you haven't done so, check your spam or junk folders to find their response and keep an open communication with them.

@Katiekat1964 I'm sorry the issue persists with your Charge 4. Given this situation, I'd suggest getting in touch our Support team so they can evaluate your details and see what can be done to bring you back on track. You can contact them via chat or phone by clicking here.

[mauget]

1. After I realized the "the app" wasn't either the phone app or the desktop app, I went into a dark room to touch settings on my Charge 4 itself. 
2. I never found Sleep Mode, but I did found DND, which seems to mean "Do not disturb".
3. I touched DND
4. My Charge 4 became visible outside the dark room. Yay.

I was a hairbreadth from switching to an Apple Watch.

[LizzyFitbit]

Hi there, @mauget.

Thanks for your efforts while troubleshooting your Charge 4. I'm glad you sorted this out and your post will certainly help other members visiting the Community Forums. If you'd like to know more about how to navigate your tracker's  screen, I'd recommend checking this help article.

[tayenew]

My screen is pretty dark.  The only time it gets lit up is when I reboot it on the charger.  How were you able to see it was in sleep mode if the watch face is too dark?  Even in a dark room, I can't see anything of the watch face.  I have asked Fitbit for advice on how to reset it to factory settings or something like that but they provided no input.

Thanks in advance.

[mauget]

1. In a dark room or closet bring up the Settings screen on the FitBit
2. Ensure Brightness is set to Normal
3. Ensure Sleep Mode is off
4. Ensure Do Not Disturb  is off

[Katiekat1964]

The same thing happened to me. I followed all directions but cannot correct.  Beyond annoying. Cannot see, and seems no way to fix. 

[LizzyFitbit]

Hi there, @tayenew and @Katiekat1964. @mauget Thanks for your great suggestions!

@tayenew Thanks for the detailed information. I'm sorry you're having this experience and because you already have a case created, I'd suggest keeping an open communication with them. They have specialized tools that will allow them to evaluate your tracker's behavior and provide you with further assistance.

@Katiekat1964 Thanks for joining this thread and your efforts while troubleshooting your Charge 4. Just to confirm, have you tried restarting your tracker to refresh its performance? If you have but the issue persists, I'd suggest getting contacting our Support team so they can investigate and see what can be done for you. They're available via chat and phone, just click here to get connected with them.

[Disgruntled4]

I absolutely hate the Charge 4. Hard to tell if it is charging, I can view how full the battery is, but not if it is charging without constantly checking to see if it is going up. Hard to use in the gym. Liked my old one, hate this one.

[LizzyFitbit]

Hi there, @Disgruntled4.

Thanks for letting me know about your Charge 4 and your efforts while getting it to work correctly. I see where you're coming from and I'm sorry for this inconvenience. This isn't the type of experience that we want you to have, and please know this feedback won't go unnoticed as it'll help us to improve our devices, as well as the overall Fitbit experience.

Because your post didn't mention, may I know if you've tried the troubleshooting tips described in this help article? If you have but the issue persists, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

[tayenew]

Thanks LizzhyFitbit but all attempts to solve the Charge 4 failed.  Hence I got a full refund. I must be crazy but now I have a Charge 5 which only cost me $15 more after my refund.  I will see if this proves a mistake.  So far, I am very disappointed by the Charge 3 and Charge 4.

[LizzyFitbit]

Hi there, @tayenew.

You're welcome, and thanks for keeping me posted. While I'm glad that you got the Charge 5, I understand where you're coming from and I'm sorry for the inconvenience experienced with your previous Fitbit devices. Our team constantly works to improve our devices and services, and the input we receive from our members is a big part of the process. Your feedback is truly appreciated and rest assured it won't go unnoticed.

[Clownguy]

Thanks for the advise got it fixed
Ted Myers

[LizzyFitbit]

Hi there, @Clownguy.

You're welcome! Thanks to you for trying the steps shared above and I'm glad this got sorted out.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, start your own topics and find tips to reach your goals.

[p24296]

Hi, I have the same problem with my Charge 4, did the reboot , checked the brightness, sleep etc as recommended but has got progressively worse. I can now barely see the centre of the screen, it’s as if someone has just rubbed it out on both sides

[BikerDLP]

My screen went dim after the last firmware update. I've seen all the online and forum posts. This is a common issue since the last firmware update. I've checked my Brightness setting. It's on normal. Sleep Mode is off. DND is off. I've rebooted more times than I could count the last few months. The screen is getting dimmer and dimmer. I can barely see it in an adequately lit room. It's completely blank outside, even in the shade. I accidentally set it to Dim when I was trying to fix it today. I couldn't see the screen at all. I had to go into the bathroom with the lights off to be able to barely see it. I'm thoroughly disgusted. I feel like this is a ploy to get people to upgrade to the Charge 5. I was contemplating it, since it looks like it's got great features, but I'm so disgusted with the company after the last update, I'm going to find a different brand.

[LizzyFitbit]

Hi there, @p24296. @BikerDLP Welcome on board.

Thanks for taking the time to let me know about your Charge 4 and the steps tried so far. I understand where you're coming from and I'm sorry you've gone through this experience. Because the possible troubleshooting was exhausted, I'd recommend contacting our Support team so they can look into your details and provide you with further assistance. Please click here to get connected with them via chat or phone.

[Cjpendley]

I have the same issues. This is the second one to do this. Getting  tired of buying new ones for this. I need the heart rate monitor so I’ll have to but 😡🤬🤬🤬🤬🤬

Moderator edit: Format 

[Cjpendley]

Same. I wrote them and told them what I’d tried and asked for help. I got a canned cut and paste reply telling me how to do the exact things i had already told them I’d tried. I don’t think anyone even reads them. 

[LizzyFitbit]

Welcome to the forums, @Cjpendley.

Thanks for joining this thread and taking the time to troubleshoot your Charge 4. I'm sorry you're having this experience. Given this situation, I've requested a case on your behalf so our Support team can provide you with further assistance. Keep an eye on your inbox, they'll send you an email with more information.