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Charge 4 screen stuck on "001"

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‎07-27-2023 09:43 - last edited on ‎07-29-2023 11:38 by Fitbit Moderator

‎07-27-2023 09:43 - last edited on ‎07-29-2023 11:38 by Fitbit Moderator

Fit bit displaying 001


Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-27-2023 10:31

‎07-27-2023 10:31

Hi @Paulwed  get with customer support

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-29-2023 11:58

In response to Odyssey13

‎07-29-2023 11:58

Hi there, @Paulwed. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

To solve this issue, I suggest following the steps below in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.


If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, please follow @Odyssey13's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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