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Charge 4 screen stuck on "001"

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‎08-28-2023 06:57 - last edited on ‎08-29-2023 05:22 by Fitbit Moderator

‎08-28-2023 06:57 - last edited on ‎08-29-2023 05:22 by Fitbit Moderator

What does this mean or/and how can I fix it? 

16932309481271452885279385597856.jpg

 

 

Moderator Edit: Clarified subject

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‎08-29-2023 05:29

‎08-29-2023 05:29

Hi there, @stillcrazy. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Charge 4 and the image attached. 

To solve this issue, I suggest following the steps below in the order listed:

  • Unpair your Charge 4 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Charge 4 again.
  • If there is no connection, restart your Charge 4.


If you can't get started with your Charge 4, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If the above doesn't work, please feel free to contact our Support Team back for further assistance as I've seen you contacted them after posting here. Click here to get connected.

Maria | Community Moderator, Fitbit


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