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Charge 4 screen wake isn't working

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‎04-25-2020 15:38 - last edited on ‎12-14-2022 16:20 by Fitbit Moderator

‎04-25-2020 15:38 - last edited on ‎12-14-2022 16:20 by Fitbit Moderator

The only way I can get the charge 4 to display is to push the button on the side. Seems to have started about 4 days ago or so. 

 

Thanks

 

 

Moderator edit: subject for clarity

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82 REPLIES 82

‎04-14-2022 12:54 - last edited on ‎05-29-2024 08:16 by Fitbit Moderator

In response to JjackFit

‎04-14-2022 12:54 - last edited on ‎05-29-2024 08:16 by Fitbit Moderator

Welcome to the Community, @JjackFit.

Thanks for your efforts while troubleshooting your Charge 4. I'm sorry for this inconvenience and just to confirm, have you also tried restarting it to refresh its performance? If you have but the issue persists, please get in touch with our Support team so they can investigate your tracker's behavior and see what can be done to bring you back on track. You can click here to get connected with them via chat or phone.

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‎05-29-2022 12:04

In response to chaikohwee

‎05-29-2022 12:04

Thank you! It worked ,  good advice

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‎05-30-2022 18:20 - last edited on ‎05-29-2024 08:16 by Fitbit Moderator

In response to Ladyblueangel51

‎05-30-2022 18:20 - last edited on ‎05-29-2024 08:16 by Fitbit Moderator

Welcome, @Ladyblueangel51. It's good to see a new face around.

You're welcome. I'm glad the suggestions shared in this thread worked for you and I hope you can keep crushing your goals with your Charge 4. In case you have some spare time, check our Health & Wellness board where you can make new friends and start your own topics. Happy stepping! 😎

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