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Charge 4 screen wake isn't working

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‎09-26-2022 09:12 - last edited on ‎12-31-2022 05:34 by Fitbit Moderator

‎09-26-2022 09:12 - last edited on ‎12-31-2022 05:34 by Fitbit Moderator

When I look at the watch component on my charge it won’t activate until I push the side button. The display is also very dim. It used to work when I double tapped the screen but no longer 

 

 

Moderator Edit: Clarified subject

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‎09-26-2022 10:01

‎09-26-2022 10:01

Hopefully if you follow the instructions in this thread: https://community.fitbit.com/t5/Charge-4/Face-recognition/m-p/5223015#M67011 It should get your device back onto auto wake and adjustment of screen brightness is explained in this thread: https://community.fitbit.com/t5/Charge-4/Charge-4-can-t-find-brightness-in-app/m-p/5208643#M66411

 

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