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Charge 4 screen wake isn't working

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‎11-22-2022 16:00 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎11-22-2022 16:00 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

My charge 4 has stopped coming on when I turn my wrist.

 

 

Moderator Edit: Clarified subject

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7 REPLIES 7

‎11-22-2022 18:25

‎11-22-2022 18:25

Probably have Screen Wake turned off or are in Sleep Mode; both in Quick Settings.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-26-2022 10:06 - edited ‎08-04-2023 03:40

In response to JohnnyRow

‎11-26-2022 10:06 - edited ‎08-04-2023 03:40

Hi there, @Mandysues. Welcome to the Community Forums. 

As @JohnnyRow has mentioned, please go to your quick settings and check that screen wake hasn't accidentally been turned off. Press and hold the button, and swipe left to access the quick settings screen. Change whether the screen turns on when you turn your wrist. For more information, see How do I navigate my Fitbit device?

If this settings is set correctly, please try restarting your Charge 4 by following these steps: How do I restart my Fitbit device?

Maria | Community Moderator, Fitbit


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‎11-28-2022 10:02

In response to MarreFitbit

‎11-28-2022 10:02

Hi I don’t seem to have screen wake in my settings 🤷‍:female_sign:

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‎11-28-2022 11:36

In response to Mandysues

‎11-28-2022 11:36

@Mandysues wrote:

Hi I don’t seem to have screen wake in my settings 🤷‍:female_sign:

As @MarreFitbit and I both said Quick Settings, not Settings.

 

From Charge 4 Manual (pdf) 

 

JohnnyRow_0-1669664043193.png

 

JohnnyRow_1-1669664159976.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-28-2022 12:11

In response to JohnnyRow

‎11-28-2022 12:11

😃 thank you I have found it at last !!

Regards

Amanda
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‎11-28-2022 12:11

In response to JohnnyRow

‎11-28-2022 12:11

😀 thank you I have found it at last !!

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‎11-28-2022 12:57

In response to Mandysues

‎11-28-2022 12:57

Hi there @Mandysues, it's good to have you in the Community. @JohnnyRow thank you for your help.

 

I'm glad you are back up and running with the information provided before. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

 

Have a good one.

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