Charge 4 screen went blank

[Nurserygirl]

My FitBit face is almost completely black. I have tried all the "fixes" posted, but it is even too black to find settings. I have noticed it getting harder to read for some time now. It will be 2 years old in a week or so. Do they wear out??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Nurserygirl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[FitteHenkie]

Hi, my girlfriend has the same issue with her charge 4 Fitbit watch.. can you give me some advise? When charging we only see the top of the battery sign and in the bottom the three digits of the time..

[MarreFitbit · Accepted solution]

Hi there, @FitteHenkie. Thanks for stopping by and the details provided about your girlfriend's Charge 4.

Please restart the Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change the clock face. If this fixes the issue, she can change your clock face back to the original clock face.