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Charge 4 screen went blank

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‎01-24-2023 02:06 - last edited on ‎01-25-2023 07:51 by Fitbit Moderator

‎01-24-2023 02:06 - last edited on ‎01-25-2023 07:51 by Fitbit Moderator

  • Hi i have fitbit charge 4,won't turn on at all as in black screen.flasing the light at the back but  when i pressed it won't turn on. Thanks

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-24-2023 10:47

‎01-24-2023 10:47

I'm having the same issue with my Charge 4 after installing a firmware update yesterday.

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‎01-25-2023 07:54 - edited ‎03-16-2024 11:23

In response to Browen20

‎01-25-2023 07:54 - edited ‎03-16-2024 11:23

Hi there, @Lovely09. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Browen20 Welcome on board! I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track. 

Maria | Community Moderator, Fitbit


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