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Charge 4 screen won't turn on

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Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2022 19:06 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎01-27-2022 19:06 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

it’s fully charged, it’s just unresponsive i need help

 

Moderator Edit: Clarified subject

 

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‎01-29-2022 05:50 - edited ‎04-23-2024 05:30

‎01-29-2022 05:50 - edited ‎04-23-2024 05:30

Hi there, @dhsjdj. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎01-29-2022 05:50 - edited ‎04-23-2024 05:30

‎01-29-2022 05:50 - edited ‎04-23-2024 05:30

Hi there, @dhsjdj. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

Please restart your Charge 4 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-04-2022 06:45

In response to MarreFitbit

‎09-04-2022 06:45

I have tried all of the above "fixes" and my device is still unresponsive. It seems to be tracking steps (on the ap) but the watch itself is black, does not vibrate, and side button does nothing. HELP!!

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