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Charge 4 screen won't turn on

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‎04-13-2022 19:13 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-13-2022 19:13 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

My fitbit was working fine today then suddenly the screen won't turn on.  I've tried a hard reset but after the smiley face shows up it goes black again. It vibrates when I hit the button but nothing happens.  It won't connect to Bluetooth anymore. I use the charging stuff it came with and bought it new off the fitbit website over a year ago. It had a mostly full battery when it died.  I tried to sync through the app but it wouldn't connect.  I tried removing the device and re installing it and now it won't install because I can't get it to show up on Bluetooth. 

 

Moderator Edit: Clarified subject

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‎04-14-2022 07:41 - edited ‎11-13-2023 04:08

‎04-14-2022 07:41 - edited ‎11-13-2023 04:08

Hi there, @XxCraftyFoxX. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back.

See you around. 

Maria | Community Moderator, Fitbit


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