help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 - seeing my husbands info on my app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2022 03:32 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

‎04-18-2022 03:32 - last edited on ‎12-14-2022 14:29 by Fitbit Moderator

My husband and I both have a charge 4 and on my app is all his info and not mine. Help.

 

Moderator edit:  updated subject for clarity

 

Best Answer
Labels:
1 REPLY 1

‎04-18-2022 07:29

‎04-18-2022 07:29

It sounds like you are trying to have both of you on the same user account, or else you have each of you logged into the other's account.  Each user has to have their own separate Fitbit account/email.  Also it works best if each of you has a separate phone.  If you are both sharing one phone (or other sync device),  You will have to keep logging out of Fitbit account, then log back in to other person's account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer