Charge 4 seems to have died. First the screen went fragmented and was hard to read, now it is black

[Sdup]

Hi Fitbit,

M Charge 4 has gone black and won't do anything. It also won't pair with my phone. First the screen went fragmented and was very hard to read - for the last 2 weeks. I wore it swimming this morning and when I tried to click finish, I just got the smiley face and then it went blank. It had plenty of charge in it so it wasn't the battery. I've plugged it in and tried to do the reset but literally nothing happens. Has it died? I'm sure a previous fitbit Charge 3 I had did exactly the same thing.

What can you advise please?

[JuanFitbit]

@Sdup  Nice to see you here! Thank you for your report and efforts. 

Do the green LEDs blink?

Did you tried to restart the Charge 4?How do I restart my Fitbit device?

See you around

[Sdup]

Hi Juan, No the green LED lights did not blink and restarting did nothing either. But thankfully Fitbit has now told me they will replace it!

[SofaSnake]

Fitbit my device is also doing this. I can do the reset in the charger and it works for a bit and then after couple of hours have to do it again

[Rocki4455]

My Fitbit is doing the same thing and does have the green led light on but after following the restart instructions, the screen still does not work. It appears to still be tracking in the app though. Any other suggestions? Thanks.

[SofaSnake]

My screen now wont reset at all either. Assume you installed last update also? 

[Saulieg]

My device seems to have a similar problem. Synced fine just over an hour ago and said it had 63% charge. Now it's dead: blank unresponsive screen, no vibrations, and won't sync. The leds don't flash. 

Restarting doesn't work. 

[MissWV]

Same with mine.  Very frustrating!

[JuanFitbit]

@Sdup , Thank you for your reply and taking the time to contact Support. I'm glad to hear the solution they got for you !

@MissWV @Saulieg @SofaSnake @Rocki4455 , A warm welcome to the Community! Thank you for your messages and for the troubleshooting you already tried.

Please give our team a call or chat with them. 
Explain them what you already tried, so that you don't have to do it again, unless requested by our team member.

Here you'll find our contact options.