Charge 4 self flattening

[rubbertoroad]

In the last 2 weeks, my charge 4 continually activating “run” without my instigation. I can be doing nothing- and it still does this. Results in battery drain such that I cannot even finish 18hrs before battery dead. Help!

[JuanFitbit]

@rubbertoroad  A warm welcome to the Community! Thank you for your message and information about the Charge 4. 

If you haven't done so, please try restarting your Tracker: How do I restart my Fitbit device?

Also, if you are not using the SmarTrack (autorecognition) for Running, you could edit your settings, so that Running is not recognized. 

More about this can be found here.Can I change how my activities are tracked?

See you around. 

Hope this helps. 

[rubbertoroad]

Thanks for trying to assist. Have tried all your suggestions already; they do not work. I have no automatically sensing activity to switch off; my Fitbit continues to self initiate activities, and by mid afternoon it’s battery again flat and device useless. Any other suggestions?

Sharon

Sent from my iPhone

[rubbertoroad]

Thanks for trying to assist. Have tried all your suggestions already; they do not work. I have no automatically sensing activity to switch off; my Fitbit continues to self initiate activities, and by mid afternoon it’s battery again flat and device useless. Any other suggestions?

Sharon 

[JuanFitbit]

@rubbertoroad , Thank you for your reply and further efforts. 

In that case, please give our team a call or chat with them so that the can check your case a bit deeper. 

Here are our contact options. 

See you around.